Terms of Service
Welcome to our platform for pet adoption, buying, and care services. By accessing or using our services, you agree to be bound by the following terms and conditions.
1. Introduction
Our services include pet adoption, pet supplies, veterinary referrals, and pet care advice. We reserve the right to update these terms at any time without prior notice.
2. Pet Adoption & Buying Services
We connect you with trusted breeders, shelters, and rescue organizations to find your perfect furry companion. By using this service, you agree to the following:
- All adoption or purchase applications must be submitted in full and are subject to approval.
- A non-refundable deposit is required to confirm adoptions or purchases.
- Pets come with health guarantees (where applicable) and must be returned if the adopter cannot fulfill their responsibilities.
- We are not responsible for unforeseen medical issues after adoption but will assist in connecting adopters with trusted veterinarians.
- Any breach of contract by clients may result in forfeiture of fees paid.
3. User Responsibilities
Users must provide accurate information about their living situation, lifestyle, and ability to care for a pet. Misrepresentation or fraudulent activity may result in account suspension and forfeiture of any fees paid.
4. Payment and Refund Policy
All transactions must be completed through approved payment methods. Refunds will be issued only under specific circumstances, such as:
- Cancellation of services by us.
- Failure to deliver the agreed-upon services.
5. Limitation of Liability
We are not responsible for any indirect damages, loss of revenue, or reputational harm resulting from service use. Users agree to use the platform at their own risk.
Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our pet-related services.
1. Information We Collect
- Personal details such as name, email, and contact information.
- Payment details required for transactions.
- Browsing data collected through cookies and analytics tools.
- Communication records such as inquiries, support requests, and feedback.
2. How We Use Your Information
We use collected data to enhance your experience and ensure smooth service delivery. Your data is never sold to third parties. Specific uses include:
- Enhancing user experience and personalization.
- Processing transactions and maintaining financial records.
- Sending promotional emails about pet care tips, discounts, and new arrivals.
- Improving security measures and preventing fraud.
3. Security Measures
We implement strict security measures to protect your data from unauthorized access or disclosure. Encryption, secure servers, and access controls are in place to safeguard your information.
4. Data Retention Policy
We retain your data for as long as necessary to fulfill our services and comply with legal requirements. Users may request data deletion at any time by contacting us.
5. Third-Party Services
We may share data with trusted partners, such as veterinarians, pet supply providers, and logistics companies, to enhance service delivery. However, third parties must comply with our privacy standards.
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